Returns & Exchanges

We want you to feel confident shopping with us — so if something’s not quite right, we’re here to make it easy with our 14-day return and exchange policy.

Most items can be returned or exchanged within 14 days of delivery, as long as they meet the conditions below.

 

What Can Be Returned or Exchanged

To be eligible for a return or exchange, items must be:

  • Unworn, unwashed, and in original condition (with tags attached)
  • Returned in their original packaging
  • Swimwear must have hygiene labels still attached

We can’t accept items with makeup, perfume, tan, or other marks.
Original shipping costs are non-refundable.

 

How to Start Your Return or Exchange

It’s easy! Just email orders@odysseusandpenelope.com within 14 days of delivery and we’ll guide you through the next steps.

Please include:

  • Your order number
  • The item(s) you’d like to return or exchange
  • If requesting an exchange, the size you’d like

 

Exchanges

We’re always happy to help you find the right piece. If your preferred size or style is available, we can arrange a quick exchange.

 

For International Returns

We welcome international returns and will help guide you through the process.
Please mark your parcel as ‘Returned Goods’ to avoid unnecessary customs fees — any fees caused by incorrect labelling will be deducted from your refund.

 

Processing Time

Once your return arrives and is inspected, we’ll process your refund within 5-7 business days and send a confirmation email once it’s done.

 

Faulty or Incorrect Items

If something’s wrong with your order, we’ll make it right — fast.
Please email orders@odysseusandpenelope.com within 48 hours of delivery so we can sort it out for you.

 

Sale Items

All sale items are final sale and can’t be refunded.

If your preferred size is available, we’d be happy to arrange an exchange — just email us at orders@odysseusandpenelope.com and we’ll check availability.

 

Need Help?

If you have any questions about fit, styles, or the returns process, we’re always here to help — just email contact@odysseusandpenelope.com.